Frequently asked Questions
Here you find help about:
- Order process
- Payment methods
- Downloading Orders
- Standard, VIP and SuperVIP editions
- Video formats
After finishing your order you get a confirmation mail about your order details. If you do not receive the mail please check any spam folder in your mail account and if you really entered the correct email address. If there are any problems feel free to contact support via the contact form.
Multiple Orders Error #10021:
If you place multiple orders within a short time the credit card processing company may block new orders for a certain time. An error "Declined by ipayment-AFDS (AFDS-MSC)" will be given.
All payment informations are secured by highest website encryption standard with 128/256 Bit SSL.
- EU standard bank transfer: free within the EU (European Union) and Suisse. Safe and secure. No Costs within the EU.
Note: If you are a known customer and provide us with a transfer receipt we can activate the downloads right away.
- Cash: Personal payment at pickup or via mail. Minimal costs also outside the EU. Please insure your mail.
- Credit Card: Visa, Mastercard and American Express. fast, international. The customer don't have to pay additional costs.
Payments with MasterCard and Visa are use with the security feature "MasterCard© SecureCode™" and "Verified by Visa" to ensure highest possible security for our customers.
The payment pages are secured with an SSL-Certificate from Thawte with the highest possible encryption of up to 256Bit if your Browser supports this.
This is a unique payment method for european customers with online banking accounts. Your transfer will be processed with certified sofortbanking company and you get instant access to your downloads.
It is available in these countries:
Germany, Austria, Switzerland, Belgium, Great Britain, Netherlands, Italy, Poland, Hungary, France, Spain
All products are available as direct downloads. Fast, easy and directly to your computer. Some products offer two versions (standard/VIP). CD/DVD shipments only on special arrangements.
You can download if the status of your order is "Download activated".
To start your download please login into your account in the shop. And select "View" for your recent order. You have 5 days and 5 tries to do so with every download. If you have problems or need more tries feel free to contact me via contact form and include your order number.
If the download is crossed out either you ran out of download tries, the download time frame expired or there is a problem with the file. Please contact me so I can sort it out for you. If you need to redownload after a month of purchase please purchase a "download reactivation" in the shop category "other".
Please do not use a download accelerator program which will definitely cause problems.
All products will be delivered in a single ZIP file which includes all pictures.
User account password
If you have lost your password please use the "Password forgotten?" function during login.
All Download products are delivered as ZIP files which contain all files of a product. You can use ZIP files directly with Windows XP oder Apple Mac OS X 10.3 or newer. Otherwise you can use free ZIP programs like 7zip for Windows (external Link) or StuffItExpander forMacintosh (external Link).
Standard, VIP and SuperVIP versions
Please note that distribution is not permitted by copyright law.
- Standard resolution is excellent for viewing on your computer and for small prints. It contains a good selection of the event/shoot.
- VIP versions have significally higher resolution are suitable also for medium size prints.
- SuperVIP versions give you the best of all. Largest amount of pictures with all variants available especially in action sequences and some highlights not contained in other versions. The resolution is superb and suitable for large screens for best details. If you are a collector or just want to have the best: don't miss out!
As a VIP or SuperVIP customer you get more and larger pictures and strongly support the work of the photographer and allow future series in international youth sports. Be a part of it ! Thank you!
Videos will be delivered as PAL/NTSC or as WMV Files (Windows Media Video). HD Videos only as WMV Files in breathtaking quality. On the product pages you find WMV previews. Check these to see if you can play the WMV videos before ordering.
|WMV Video||: 768x576|
|WMV HD Video||: 1280x720|
WMV Videos are optimized for computer playback.
Hardware Requirements for HD Videos:
Windows XP ServicePack2 or Vista, 2.8 GHz Pentium 4 Processor, 512MB Ram, 64MB Graphics
Apple Mac OS X, 1.8Ghz PowerMac G5 or 1.83 Ghz Intel Core Duo Processor, 256MB Ram, 64MB Graphics
Windows Media Video v9 is a modern compression format from Windows which can also play on Apple OS X computers with the free WindowsMediaPlayer (external Link) for Macintosh or the free Quicktime plug-In Flip4Mac (external Link).
Apple Quicktime Player is needed for the more recent video downloads.